When you decide you need to blind transfer a call do the following

1. Click the Transfer button the 2nd screen
2. a submenu will appear, here click the “Call Transfer” Option
3. At this point a window will appear like this:
   

   Then type the extention to transfer to, and click OK

4. Call should now be transferred to the new Number

If you need to do an attended transfer, please do the following

1. Put the current call on hold by clicking the relevant tab on the 2nd screen then clicking the hold/pause button
2. Go to the Main Screen and establish a call in the usual way to the tranferee
3. In the second screen, on the tranferee’s tab Click Transfer > Attended Transfer > Then the name / number of the original caller, as shown in the screenshot below
   
4. Call should now be transferred

ECS-SIP has the ability to perform conference calls between 2 or more people, it can also separate callers from a conference and disconnect them giving you the ability to manage your callers effectively

Method 1

– Allows you to talk privately to the new conference attendee first.

To start a conference with an existing call or add a caller to a conference Please do the following

1. Put the current call on hold by pressing the pause/hold button on the 2nd window
2. On the main window establish another call in the usual way to the number to be added
3. When the call is in progress, On the 2nd window click the Conference > Merge > Conference Or Conference > Merge All
   

Method 2

– Immediately adds the new callee to the conference.

Alternatively if you are in a call already and want to conference in another party you can do the following:

1. On the tab for the current call on the 2nd Window, Click the conference button then “Invite to Conference”
   
2. A dialing window will appear
   
3. Dial the number and click OK
4. As soon as the callee answers they will be added to he conference

When you are in a conference you can remove attendee’s in 2 ways, you can separate or disconnect the number. Separating means the number is still active on a call but no longer in the conference, Disconnecting, as the name suggests, hungs up on that participant.

To do this, Please do the following

1. Click the tab partaining to the participant you would like to separate/Disconnect
2. Click The conference button, then click either Separate, Separate All, or Disconnect, as shown below
   

ECS-Sip Has the functionality to hold as many contacts as are needed, to add a contact to the list do the following

1. Click the Contacts tab at the top of the screen
2. Right-click on a blank area of the contacts window to get a submenu
   
3. Click Add to get the Add contact window
   
4. Add the Name, Number, and any other relevant information then click OK when done.

The sequence for editing a contact is very similar to that of creating one

1. Click the Contacts tab at the top of the screen
2. Right-click on the contact you wish to edit to get a submenu
   
3. Click the Edit option, to get the edit contact window
4. Edit the contact information as desired, then click OK to finish

To Delete a contact please do the following

1. Click the Contacts tab at the top of the screen
2. Right-click on the contact you wish to delete to get a submenu
   
3. Click the Delete option and you will see a confirmation Window
   
4. Click Yes and the Contact will be deleted

There are 3 ways to call a contact from ECS-SIP, these are :

1. Method 1 – Using Second Screen
   1. From the Contacts tab on the Main screen, double-click the contact to open it on the 2nd Window
   2. Click Call at the top left
2. Method 2 – Call direct from Contacts
   1. On the Contacts tab, Right-click the contact to call
      
   2. Click Call
3. Method 3 – Copy number to main window
   1. On the Contacts tab, Right-click the contact to call
      
   2. Click Copy
   3. Click the Phone tab at the top
   4. Right-click the number to dial box, then click paste
   5. Click the Call button