ECS-SIP Online Help

ECS-SIP is a feature rich application for use with the ECS VoIP Service. This Page runs through the features of the main 2 screens then, how to accomplish some of the most common calling tasks when using the this application.

The ECS-SIP Main Window

ECS-SIP Main Window

  1. Screen tabs: To change main screen from Phone, Logs, and Contacts screens
  2. Menu Button: To get to the settings menu / Change phone profiles / Enable & disable Always on top mode
  3. Number to dial: Added by using the buttons or typing the number in
  4. Number pad: Use these to enter the number to dial
  5. Call Button: Starts a call to the selected number, or produces a dial tone for you to start dialling
  6. Mute buttons: Top button mutes your audio (but receiving end can hear you), bottom button mutes your Mic
  7. Additional Action buttons:
    • Do Not Disturb: You will not get calls when a hunt group is called
    • Auto Conference: Any numbers you dial will automatically be conferenced together
    • Auto Answer: Incoming calls will auto-answer
    • Conference: Manually conference the current call with another held call
    • Record: Record the current call

The ECS-SIP Second Window

This window represents the window when one or more calls are in progress

  1. Number Called: (One tab for each call)
  2. Hold button: Puts the current call on Hold
  3. Transfer button: Transfers the call (Blind or Attended)
  4. Conference Button: Conferences calls together or remove the number from a conference call
  5. End Call: End the current call
2nd Window
When you decide you need to blind transfer a call do the following

  1. Click the Transfer button the 2nd screen
  2. a submenu will appear, here click the “Call Transfer” Option
  3. At this point a window will appear like this:
    Blind transfer number

    Then type the extention to transfer to, and click OK

  4. Call should now be transferred to the new Number
If you need to do an attended transfer, please do the following

  1. Put the current call on hold by clicking the relevant tab on the 2nd screen then clicking the hold/pause button
  2. Go to the Main Screen and establish a call in the usual way to the tranferee
  3. In the second screen, on the tranferee’s tab Click Transfer > Attended Transfer > Then the name / number of the original caller, as shown in the screenshot below
    Attended Transfer option
  4. Call should now be transferred
ECS-SIP has the ability to perform conference calls between 2 or more people, it can also separate callers from a conference and disconnect them giving you the ability to manage your callers effectively

Method 1

– Allows you to talk privately to the new conference attendee first.

To start a conference with an existing call or add a caller to a conference Please do the following

  1. Put the current call on hold by pressing the pause/hold button on the 2nd window
  2. On the main window establish another call in the usual way to the number to be added
  3. When the call is in progress, On the 2nd window click the Conference > Merge > Conference Or Conference > Merge All
    Conference Merge

Method 2

– Immediately adds the new callee to the conference.

Alternatively if you are in a call already and want to conference in another party you can do the following:

  1. On the tab for the current call on the 2nd Window, Click the conference button then “Invite to Conference”
    Invite to Conference menu
  2. A dialing window will appear
    Dialling Window
  3. Dial the number and click OK
  4. As soon as the callee answers they will be added to he conference
When you are in a conference you can remove attendee’s in 2 ways, you can separate or disconnect the number. Separating means the number is still active on a call but no longer in the conference, Disconnecting, as the name suggests, hungs up on that participant.

To do this, Please do the following

  1. Click the tab partaining to the participant you would like to separate/Disconnect
  2. Click The conference button, then click either Separate, Separate All, or Disconnect, as shown below
    Separate or Disconnect
ECS-Sip Has the functionality to hold as many contacts as are needed, to add a contact to the list do the following

  1. Click the Contacts tab at the top of the screen
  2. Right-click on a blank area of the contacts window to get a submenu
    Add Contact menu
  3. Click Add to get the Add contact window
    Add Contact Screen
  4. Add the Name, Number, and any other relevant information then click OK when done.
The sequence for editing a contact is very similar to that of creating one

  1. Click the Contacts tab at the top of the screen
  2. Right-click on the contact you wish to edit to get a submenu
    Edit Contact Screen
  3. Click the Edit option, to get the edit contact window
  4. Edit the contact information as desired, then click OK to finish
To Delete a contact please do the following

  1. Click the Contacts tab at the top of the screen
  2. Right-click on the contact you wish to delete to get a submenu
    Edit Contact Screen
  3. Click the Delete option and you will see a confirmation Window
    Delete Confirmation dialogue
  4. Click Yes and the Contact will be deleted
There are 3 ways to call a contact from ECS-SIP, these are :

  1. Method 1 – Using Second Screen
    1. From the Contacts tab on the Main screen, double-click the contact to open it on the 2nd Window
    2. Click Call at the top left
  2. Method 2 – Call direct from Contacts
    1. On the Contacts tab, Right-click the contact to call
      Call Menu
    2. Click Call
  3. Method 3 – Copy number to main window
    1. On the Contacts tab, Right-click the contact to call
      Call Menu
    2. Click Copy
    3. Click the Phone tab at the top
    4. Right-click the number to dial box, then click paste
    5. Click the Call button